What To Do In Case Of An Accident

Call us on 1300 MPBODY (1300 672 639) 24 hours a day, seven days a week*.

Your call will be answered by a trained professional who will take your details and arrange a tow truck to collect your vehicle.

Call Accident Hotline Launch Accident Form

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Your Safety Comes First

If you have been involved in an accident, it is important to remember that your safety comes first.

In the event of an accident, follow our easy to read Vehicle Accident Checklist below:

  1. Activate the vehicle’s hazard lights.
  2. Stay off the road and remain calm.
  3. Check to see if anyone is injured and provide assistance.
  4. Do not accept liability or engage in any accusations.
  5. Use our checklist below to exchange details with the other driver.
  6. Ensure the information recorded below is accurate.
  7. Call our 24 Hour Accident Assist Line on 1300 MPBODY (1300 672 639) to arrange for us to collect your vehicle.

Macarthur Prestige Body Shop will:

Once you have completed the Vehicle Accident Checklist Above, Macarthur Prestige Body Shop Will:

  • Liaise with your insurance company and have you back in your vehicle as soon as possible.
  • Organise repairs using genuine parts.
  • Monitor your repair period and advise when it has been finalised.
  • Organise a replacement vehicle for you whilst your vehicle is being repaired, if your BMW is not roadworthy.

Are you at fault?

No: The cost of the rental vehicle is sent directly to the at fault party’s insurance company at the end of the rental.

We then recover the cost of the rental on your behalf^.

Yes: We can provide a vehicle to you at a preferential rate or if you have cover in your policy we will bill your insurer direct.

Our specialist accident management team are available to provide you with a professional and personal touch when it comes to dealing with a motor vehicle accident.

We know how frustrating it can be at times like these and we want to ensure that you have minimal inconvenience during the repair period.

* Limited service may apply on weekend and public holidays.
^ Conditions apply.